1. Digital Goods Are Non-Refundable Once Delivered

Once a game top-up, diamond/UC/coin package, premium app activation, or SMM order has been successfully delivered to the account or link you provided, it cannot be refunded, exchanged, or reversed. Please double-check your Player ID, account details, or target link before confirming payment.

2. Eligible Refund Cases

• Payment was deducted from your balance or payment method but the order failed and was not delivered.
• A duplicate payment was charged for the same order due to a technical error.
• An SMM order remains incomplete or undelivered after the provider's maximum guaranteed time has passed, with no drop protection applicable.

3. Not Eligible for Refund

• Wrong Player ID, account information, or target link/username submitted by the user.
• Change of mind after a successful, instant delivery.
• Partial drops on SMM services that are within the provider's normal, disclosed drop rate.
• Delays caused by the game publisher, app store, or third-party platform outside our control.

4. How to Request a Refund

If your case matches one of the eligible situations above, contact our support team with your order ID and payment proof within 24 hours of the transaction. Approved refunds are credited back to your account balance, or to your original payment method where applicable.

5. Processing Time

Approved refund requests are typically reviewed and resolved within 1-3 business days.

6. Contact Us

For any refund-related queries, reach us at tamimislam098720@gmail.com.